Keep the focus on business, not technology.  Only after the specific goals are laid out should you consider the tools required to achieve them. The technologies of "E- business" are a set of tools, not a strategy.  When investing in your own technology, insist on incremental payback.  The pace of changing technology means that you can't afford to wait long for a project to pay for itself.

The key concept of the Knowledge Dashboard is to create a place where experience and "knowing how to do something" is easily obtainable.  Knowledge Management attempts to capture all of the wisdom and experience of your employees. Your trading partners and your employees all benefit from having the right information and making the right decisions.

The decision to build a web site is the decision to bring another channel of distribution to your customers. Look at it as if you are building a new branch office. It is a significant investment and needs to be managed for the current environment as well as the future.

There are no off-the-shelf applications you can buy as a “magic bullet” to make you an “e”-nabled company that will rule the world. It starts in your own backyard with your day-to- day business processes. The technology is there to streamline your business practices, not to take it from you.

The party is over and the hype has died down.   The emerging technologies behind e-business are not going to kill your company tomorrow, but they are also not going away.