Does your company consistently deliver great customer service? Are you using your human and financial assets as effectively as possible? IRCG can help you answer "yes" to these questions. We have extensive, practical experience in inventory management, business process improvement and customer service.

If your company is like most, you have no shortage of opportunities to improve your operational efficiency and effectiveness. But how do you know your efforts will actually provide a financial return? For example, higher inventory fill rates sound like a great idea. But if customers are buying for low price rather than delivery, the added financing cost of more inventory could actually result in lower sales as well as higher expenses. IRCG uses a structured business process improvement methodology to ensure that you attack and overcome the most important operational bottlenecks.

Our systematic approach works in the following steps:

• Identify the key elements of service differentiation for target customers
• Religiously measure their performance as customers experience them
• Align the whole company around specific improvements
• Launch process improvements as needed

Notice that it's only after you've done the first three steps that you even consider embarking on major business process improvement projects. In their impatience for improvement, most ocmpanies jump right in to process changes. This may lead them to tackle the wrong problem and fail to address root causes. As a result, a lot more process improvement programs are launched than finished.

IRCG's expert consultants are well versed in both business process improvement methodologies (e.g. Theory of Constraints, Lean, inventory service level management, customer segment perceptual mapping, warehouse picking methodologies, activity based costing) and the business of distribution. We've helped hundreds of companies make major, measurable, lasting improvemet in their operations. IRCG is recognized throughout the distribution industry for the practical application of leading-edge operating practices.

If you suspect that you're not getting the most out of your assets, call us for a free phone consultation, or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .