6 Steps to Improve Your Customers’ Experience with Your Company
It’s probably safe to assume that we all understand what the customer experience refers to: how a business engages with its customers. But the critical part of the definition...
Mike Marks
6 Distributor Best Practices to Improve Employee Engagement
Employees don’t want to be worker bees – they want to feel like they are part of something important. Great leadership and communication play key roles in employee engagement....
An Investment Roadmap for Digital Transformation for Distributors
Digital transformation isn’t as simple as just selecting software and then hitting go. To be successful, you need to do the research and build a technology investment roadmap. This...
3 Strategies for Distributors to Weather the Supply Chain Crunch
The supply chain is now the equivalent of a wild pendulum with sporadic oscillations.
Supply Chain Resiliency – The Forces Reshaping Channel Partnerships
Electro Federation Canada and the Canadian Institute of Plumbing & Heating are teaming up to feature our own Mike Marks for this timely webinar on Thursday, February 18 at...
The 7 Deadly Sins of Manufacturer Channel Management
Manufacturers have many valid reasons to change channels in an updated go-to-market strategy. We know, as it is a core part of our consulting practice. But it may be...
The Two Areas of Business Distributors Must Focus on If They Want to Win
As practices continue to shift, there are two trends distributors should be paying close attention to in today’s market. One is understanding the role of technology, and the other...
3 Distribution Trends to Take Advantage of in 2021
Customer expectations have been changing for years, and the COVID-19 pandemic simply magnified and accelerated them in 2020.
Access now – MDM Live: Meet the Next Generation of Distribution Leadership
Hear from MDM’s Tom Gale and IRCG’s Mike Marks as they talk with the winners of MDM’s 2020 Future Leaders Awards.