What’s a Distributor’s Purpose? To Create Value for Customers
The purpose of a distributor isn’t profitability – it’s to create value for customers. To learn how to determine that value, contact the experts at IRCG.
Business Strategy
3 Key Steps in Sales Transformation
Self-directed sales teams are not efficient. Be smart in deploying your most powerful sales tools (your reps) with guidance from Indian River Consulting Group.
3 Trends in Distribution for Growth Leaders
Customer expectations have been changing for years, and the COVID-19 pandemic simply magnified and accelerated them in 2020.
Mindsets for Managing a Slowdown
Our national media likes to play Chicken Little – predicting calamity with the merest justification. We’ve heard the predictions we’ll be facing a recession in 2023, but the pundits...
Managing Change in Digital Transformation: How to Build the Path of Least Resistance
Let’s say you’ve greenlighted the adoption of technology in your business, whether that’s implementing automation for certain processes or adopting an ecommerce platform. That’s great – it’s important, in...
6 Steps to Improve Your Customers’ Experience with Your Company
It’s probably safe to assume that we all understand what the customer experience refers to: how a business engages with its customers. But the critical part of the definition...
6 Distributor Best Practices to Improve Employee Engagement
Employees don’t want to be worker bees – they want to feel like they are part of something important. Great leadership and communication play key roles in employee engagement....
3 Strategies for Distributors to Weather the Supply Chain Crunch
The supply chain is now the equivalent of a wild pendulum with sporadic oscillations.
The Two Areas of Business Distributors Must Focus on If They Want to Win
As practices continue to shift, there are two trends distributors should be paying close attention to in today’s market. One is understanding the role of technology, and the other...