Mindsets for Managing a Slowdown
Our national media likes to play Chicken Little – predicting calamity with the merest justification. We’ve heard the predictions we’ll be facing a recession in 2023, but the pundits...
Our national media likes to play Chicken Little – predicting calamity with the merest justification. We’ve heard the predictions we’ll be facing a recession in 2023, but the pundits...
CRM stands for Customer Relationship Management. It refers to the strategies your salespeople—and all customer-facing staff—use to manage customer relationships. CRM technologies exist to help the people on your...
Let’s say you’ve greenlighted the adoption of technology in your business, whether that’s implementing automation for certain processes or adopting an ecommerce platform. That’s great – it’s important, in...
It’s probably safe to assume that we all understand what the customer experience refers to: how a business engages with its customers. But the critical part of the definition...
Employees don’t want to be worker bees – they want to feel like they are part of something important. Great leadership and communication play key roles in employee engagement....
The supply chain is now the equivalent of a wild pendulum with sporadic oscillations.
As practices continue to shift, there are two trends distributors should be paying close attention to in today’s market. One is understanding the role of technology, and the other...
Customer expectations have been changing for years, and the COVID-19 pandemic simply magnified and accelerated them in 2020.
The world of distribution has proud roots dating back to the end of WWII. But making historical assumptions on the journey of transforming sales models can result in costly...
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