6 Steps to Improve Your Customers’ Experience with Your Company
It’s probably safe to assume that we all understand what the customer experience refers to: how a business engages with its customers. But the critical part of the definition...
Business Strategy
6 Distributor Best Practices to Improve Employee Engagement
Employees don’t want to be worker bees – they want to feel like they are part of something important. Great leadership and communication play key roles in employee engagement....
3 Strategies for Distributors to Weather the Supply Chain Crunch
The supply chain is now the equivalent of a wild pendulum with sporadic oscillations.
The Two Areas of Business Distributors Must Focus on If They Want to Win
As practices continue to shift, there are two trends distributors should be paying close attention to in today’s market. One is understanding the role of technology, and the other...
3 Distribution Trends to Take Advantage of in 2021
Customer expectations have been changing for years, and the COVID-19 pandemic simply magnified and accelerated them in 2020.
How to Reduce the Cost of Sales to Thrive in a Post-Pandemic Market
The world of distribution has proud roots dating back to the end of WWII. But making historical assumptions on the journey of transforming sales models can result in costly...
2 Proven Ways to Add Real Value for Customers Instead of Just Cutting Prices
When asked how you can provide them with more value, most customers will instantly suggest a price cut. After all, it is the easiest way to compare multiple vendors...
The No. 1 Mistake in Strategic Planning is Not Focusing on Customer Insight
The need for a strong strategy does not stop because of unprecedented times. If anything, troubling times should highlight the importance of a sound strategy based on customer needs...
Access Now: Distributor Response to COVID-19 – 04/17/2020 MDM On Demand Recording
On April 17 MDM CEO Tom Gale and IRCG Founding Partner Mike Marks held a Live webinar you can now watch on demand. Learn the latest updates on how the...