CRM stands for Customer Relationship Management. It refers to the strategies your salespeople—and all customer-facing staff—use to manage customer relationships. CRM technologies exist to help the people on your...
Digital transformation isn’t as simple as just selecting software and then hitting go. To be successful, you need to do the research and build a technology investment roadmap. This...
Customer expectations have been changing for years, and the COVID-19 pandemic simply magnified and accelerated them in 2020.
In April 2019, a large national consulting firm surveyed 1,000 executives of large firms (classified as having 500+ employees) with the intent of discovering key points about their...
When asked how you can provide them with more value, most customers will instantly suggest a price cut. After all, it is the easiest way to compare multiple vendors...
Is your sales organization in February the same organization that you want as you rebuild? Or should you take this opportunity in the midst of disruption to restructure your...
IRCG Managing Partner Mike Marks joins Modern Distribution Management for another live webinar event on how distributors can respond to the COVID-19 crisis.
Given double-digit declines in weekly sales year over year, many distributors are evaluating how, when and where they should cut costs to protect future cash flows in these...
This cash-flow modeling webinar illustrates how with not a lot of work a management team can quickly identify actions they should be considering.
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